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Previously, when a request was created, only the creator received a notification upon response. This worked well, but teams often have diverse notification needs.

Now, Pro subscribers and their teams can configure one or more email addresses to be CC'd (or BCC'd) on all responses received.

This feature is now available in your Account Policy settings.

Teams can leverage this feature to monitor request creation by team members, ensuring oversight and accountability, or to automatically forward all responses to a designated helpdesk email for centralized tracking and streamlined support.

In all, we hope you find this addition useful!